FAQs

Can I return or exchange an item?

Unfortunately all sales are final due to the nature of our products being handmade.

Do you do custom orders?

Yes! What makes our shop so unique is the ability to customize a majority of our products. If you are interested in a custom order that is currently not available on our website, please email or message us. We will do everything we can to fulfill your request.

Are there any discount codes I can use?

Yes, you can use any of our Instagram brand ambassadors discount code to get 10% off your order. Follow us for exclusive discounts and sales posted on our social media accounts. @peiandthreads

How much is domestic shipping?

Domestic shipping is calculated by weight at checkout. We use USPS First Class Mail and USPS Priority Mail.

Do you ship internationally?

Yes! International shipping is a flat rate of $20 USD. Please note we are not responsible for any customs duty charges, VAT, or any other additional fees your country may charge upon arrival. Packages going overseas usually take longer to arrive. Delivery and transit times differ by country.

How do I know what size to order?

Please refer to our size guide. Always measure your pup’s neck before placing your order. If you’re still unsure, feel free to reach out to us for help. If you would like a custom size, contact us before placing your order.

Can I machine wash my items?

We highly recommend spot cleaning all items and laying flat to dry. You can hand wash the bandanas or machine wash at your own risk. The glue used on the bows is water resistant but not water proof. Spot clean the bows only to prevent any damage.

Can I use more than 1 discount code?

You can use our free shipping code along with one of the 10% off codes available through our instagram brand ambassadors. Other codes cannot be stacked.

Do you offer wholesale?

Yes we do! Please email hello@peiandthreads.com for your wholesale inquiry.